So here's the deal we made: your packet was free, and honest answers here are what we asked for instead of money. It takes about two minutes, and honestly, "it confused me" helps us more than "it was nice."
Got it, and thank you. So that's the whole deal settled: you got the packet, we got the honest answer, and it really does get read. If anything else happens with your appeal, just reply to any of our emails and tell us how it ended.